How do I order my products on-line?
Click on the products you wish to order, select the quantity then click on “add to cart”. You can add more of the same item by clicking on “add more” or if you wish to continue shopping click on “continue shopping”. When you have completed your order click on “go to checkout”. You will be taken to the Payment detail page where you select payment method and where you can create an account with us by filling in your details.
Do I have to pay using Paypal?
If you do not wish to finalise your online order with Paypal you can simply phone us and make payment with credit card. We accept Visa or Mastercard.
What other payment methods do you take?
We can take credit card for phone orders, please call our Noosa retail outlet on 07 5473 0257.
How much does Postage & Handling cost?
Saya Skincare charges a one-off flat fee for all postage and handling throughout Australia of $12.50AUD.. If postage is required outside of Australia and New Zealand, please email us directly and we will provide a personalised postage and handling quote.
How long will it take for my order to be processed/delivered?
Orders are usually dispatched on the day of order if orders are made by 2pm. Delivery times can be expected to take
1-5 working days. International orders can take up to 10 working days.
What is your return policy if the products don’t suit?
We pride ourselves on providing the highest of customer satisfaction. If there are any discrepancies with orders we do offer full refunds or replacements. This can be resolved by phoning us directly at our Noosa retail outlet on
07 5473 0257. In these circumstances products must be returned within 10 days of delivery.
If my shipment arrived damaged, what should I do?
Please contact us at our Noosa outlet 07 5473 0257 immediately and we will provide a full replacement of products.
Can I cancel my order?
Yes, as long as it is on the day of order as we aim to dispatch orders as quickly as possible.
Can I use Saya Skincare during pregnancy?
Yes you can use our products during pregnancy however note that using some essential oils may be advised to avoid in the late stages of pregnancy. Please consult your doctor for this information.
Do you use preservatives in your products?
Yes we use naturally derived preservatives and antioxidants that are very effective in maintaining freshness of every product.
Do your products contain parabens?
No. Parabens are a class of chemicals widely used as preservatives in the cosmetic and pharmaceutical industries. Parabens are effective preservatives in many types of formulas. These compounds, and their salts, are used primarily for their bactericidal and fungicidal properties. Parabens are esters of para-hydroxybenzoic acid, from which the name is derived. Common parabens include methylparaben (E number E218), ethylparaben (E214), propylparaben (E216) and butylparaben. Less common parabens include isobutylparaben, isopropylparaben, benzylparaben and their sodium salts.
A huge percentage of the products you buy for everyday use contain some form of paraben, so it can be difficult to find products that do not use them.
Saya products do not contain chemical preservatives called parabens—methyl, propyl, butyl and ethyl (alkyl-p-hydroxybenzoates). Numerous studies show exposure displayed estrogenic activity which means that these chemicals mimic your body´s own hormones and can have endocrine-disrupting action when they are rubbed into your body or washed down the drain into your drinking water. These disruptors interfere with your body´s endocrine system: your hypothalamus, your ovaries, your thyroid—virtually every system in your body.
Saya products use only naturally derived preservatives and antioxidants to help preserve and protect each product from bacterial, fungicidal, oxidative properties.
Do Saya products contain animal derived ingredients? Are they suitable for vegans?
No. Saya products do not contain animal derived ingredients and are strongly against using any animal derived or animal tested ingredients in any of our products. Saya products contain 100% plant derived ingredients and are suitable for vegans.
Are Saya products tested on animals?
No. Saya is strongly against the use of animal derived ingredients and using ingredients that has been laboratory tested on animals. We are also against using ingredients that have a negative impact on the environment.
Do Saya products contain Palm Oil?
No. Saya products do not contain any palm oil. Palm oil is derived from the fruit of the oil palm tree. The palm fruit yields both palm oil and palm kernel oil. Palm oil is extracted from the pulp of the fruit and is an edible oil used in food. Palm kernel oil is extracted from the seed of the fruit and is used in the manufacture of cosmetics. Palm oil plantations are the main driver for deforestation in Indonesia and Malaysia. These two regions account for 85 percent of global production of palm oil.
The United Nations Environment Programme has announced that palm oil plantations are now the leading cause of rainforest destruction in Malaysia and Indonesia in Southeast Asia. Throughout Southeast Asia, an area of forest equal to 300 soccer fields is being destroyed every hour.
The burning of forests to clear land for palm oil plantations is a major cause of air pollution in Southeast Asia. It releases CO2 into the atmosphere which contributes to global warming. Research shows that 15% of all global carbon dioxide emissions from fossil fuels come from rainforest destruction.
Deforestation for the establishment of palm oil plantations is responsible for habitat loss for threatened and endangered species. Priority species impacted by forest clearing are the Asian elephant, tiger, Sumatran rhinoceros and the orangutan. The Asian elephant and Bornean orangutan are endangered and the tiger, Sumatran rhinoceros and Sumatran orangutan are critically endangered.
During the past decade the orangutan population has decreased by approximately 50 percent in the wild. This is primarily due to human activities including rainforest destruction for palm oil plantations. At present, 80 percent of orangutan habitat has been altered or lost.
The International Union for Conservation of Nature and Natural Resources (IUNC) has classified the Bornean orangutan as Endangered with approximately 55,000 left. The Sumatran orangutan is Critically Endangered with approximately 6,300. At the current rate of deforestation could be extinct in the wild in as little as 10 years.
For more information please visit the Australian Orangutan Project
Does any of your products contain a SPF?
Saya products do not carry a sun protection factor. We advise to use either zinc or a sun lotion with a minimum SPF30+.
I have coloured treated hair, can I use Saya shampoos and conditioners?
Yes, our hair care range is ideal for colour treated hair as it is very gentle on the hair and helps to maintain colour.
How long do Saya products last once opened?
We recommend using each product within 6 months of opening for our moisturising creams, cleansers, lotions and body custards. Body Polishes, foot salt scrub and body oils can last up to 12 months.