Terms & Conditions
We do impose minimums for opening orders of $1000 ex GST.
- $500 ex GST for Wholesale, Salon & Body
- $200 ex GST for Bathroom Essentials, AirBnB & Restaurants
Our ordering system will not process orders that fall below these amounts.
- Full sized testers can be purchased at a rate of 20% off our wholesale rate.
- Testers can only be purchased with a full wholesale priced product, and are not for staff testing purposes, only for customers.
- One tester per 6 units of each SKU
- SAYA reserves the right to decline Tester purchases.
We pride ourselves on the speed of our service. Orders are processed within 3 days after they are received. **Please note – During busier periods, orders may take up to 5 working days to process.
Once you have been invoiced with shipping, no changes can be made to your order. Please ensure that your order is correct before confirming.
We offer next day Pick Ups. Please provide a few hours’ notice before the time of collection so that your order can be invoiced, picked, packed and ready for pick up at the time of your arrival. Pick Up hours are between 9.30am & 4.00pm.
Shipping will be applied to your order once packed and weighed. The final shipping charge is based on weight and number of boxes, this rate may vary every order and is calculated using up to date shipping prices available to us at the time. We are unable to provide estimates until the order is packed and weighed.
Once your order is placed, we will pack and weigh the delivery to calculate shipment, and send through the invoice to be paid in accordance with your payment terms.Your invoice will be sent via email, and will include a payment link. We do not accept payment over the phone or payment in-store.
If you choose to pay via Direct Deposit you will be required to email your official Direct Deposit receipt so that your order can be dispatched promptly. Orders can be delayed if confirmation is not presented, as we will have to wait for funds to be cleared.
Account name: SAYA SKINCARE PTY LTD AS TRUSTEE FOR SAYA SKINCARE TRUST
BSB #: 06 4439 Ac# 1030 6781 ABN: 21 104 131 618 ACN: 607 001 481
INTERNATIONAL PAYMENTS USD ONLY
SWIFT/BIC code - CTBAAU2S
PRICING & TAXES
All prices are quoted in Australian Dollars. Prices quoted in our website exclude GST. GST is applied to all orders within Australia on taxable items including freight. We cannot waive GST unless required documentation is supplied for Australian orders.
International orders do not incur GST, however, there may be import duties and taxes applicable to the destination of shipment that SAYA cannot be responsible for. If you have questions about these taxes please contact your local customs office.
RETURNS, REFUNDS & REPLACEMENTS
Any discrepancies must be reported within 7 days of receiving your order. Any discrepancies with your order will be logged in our system for quick reference so that we can better manage your account. No returns or exchange will be allowed after 7 days from receipt of your order.
If a return or refund is necessary, this must fall within 2 weeks of the invoice date. Returns will not be accepted beyond 2 weeks.
It may be necessary for clients to return goods by Australia Post, in which case, reimbursement of return freight costs will be included in refund/credit (only if the error is on SAYA’s behalf).
International returns can also be accepted for being faulty, damaged, or exchanged. Please ensure full tracking details (airway bill or tracking number) are provided in order to monitor the speed of the parcel being sent back.
If an error has been made by SAYA with regards to a written order, either invoicing or packing, we will gladly pay for return shipment. If customer requires urgent re-dispatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded when we receive the returned goods.
Errors made by clients when placing their order can be returned if reported within 7 days and products are unopened. This does not include change of mind returns. Goods must arrive in re-saleable condition. Return freight will be at customer’s expense.
Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, and contact information as well as why the goods are being returned. Whether you require a credit or a replacement, it is extremely important to provide as much detail as possible about what you are returning so that the return can be processed accurately & promptly.
All goods/products must be unused when returned to saya in order to qualify for a credit or refund.
The stability & nature of our products may be altered depending on storage conditions, or when used in combination with other ingredients. Saya cannot accept any liability in this regard.
As the ordinary or otherwise use(s) of products is outside the control of SAYA, no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained. SAYA expressly disclaims responsibility as to the ordinary or otherwise use(s).
The products in this catalogue are represented in as true a manner, as photographic processes and printing will allow. The images in this catalogue are for illustrative purposes only. If you have any questions with regard to how products are packaged or labelled, please contact your account manager at our Noosaville factory.
ACCOUNTS AND OVERDUE INVOICES
All clients are required to pay for all invoices in advance, unless stated otherwise. An application for an account can be requested after 3 orders have been placed and paid in full.
For account applications, please email firstname.lastname@example.org.
Please note that accounts overdue by more than 14 days will void the 30 day account and the client will be required to pay in advance in the future.
Exclusivity can be discussed with SAYA, however this may not always be approved. Minimum monthly orders will be required to be eligible for exclusivity.
Exclusivity does not cover an entire town, city or postcode this is discussed and arranged in writing with SAYA management.