RETURNS / EXCHANGES

In the very unlikely event that an item you receive is damaged, faulty or incorrect, please contact our team at sales@sayaskin.com. Please quote your name, order number and the reason for the return or exchange.

We have a 14-day return policy from the date you receive your order or pick up in store. For items returned within 14 days, a store credit or a replacement will be issued. 

For all items returned via post, we recommend that you return and prepay via Registered Post. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Saya Skincare Pty Ltd will not be responsible for parcels lost or damaged in transit. 

Returned products must be received unopened/unused.

Once we receive the returned items, we will process your request within 7 business days and you will be notified by email.

If you have purchased our products from another retailer, please refer to their company returns policy and contact them directly.

INTERNATIONAL

International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. Saya has no liability to cover these charges.  We are unable to provide you with the exact amount of the charges as we are not aware what these may be. Your order confirmation details show only the amount collected by Saya Skincare, please contact your local government for specific details. By completing your order you agree to pay all applicable fees. If you refuse or return your order no international shipping charges or fees paid to local government will be refunded.
International Orders are shipped via method selected at checkout.  Delivery time vary but are estimated at 7-14 business days for Priority, depending on your country's customs regulations and procedures. If you don't receive your package within several weeks, check with your local post office and local customs office as they could be holding your package for payment of duties.
Please note, if your item requires re-shipment, delivery fees are to be covered by the customer.

 

AFTERPAY 

Unfortunately, we cannot provide refunds for products purchased with AFTERPAY payment method.  

If you have questions about returns or exchanges, please contact us via email at sales@sayaskin.com

 

SUBSCRIPTION OVERVIEW

Saya Skincare subscriptions offer convenient, automated deliveries of your chosen products at intervals that suit your skincare routine.

Subscription Benefits

  • Automatic replenishment of your preferred products.
  • Exclusive subscription discounts.
  • Early access to new products and promotions.
  • Flexible delivery intervals (e.g., monthly, every two months, quarterly).

Subscription Management

You have full control over your subscription:

  • Modify: You can adjust the products included in your subscription or the frequency of deliveries at any time by logging into your Saya Skincare account.
  • Pause: Need a break? Pause your subscription temporarily and resume when you're ready.
  • Cancel: You can cancel your subscription at any time, with no fees or penalties, through your online account or by contacting our customer service team.

Payment and Billing

  • Your payment method on file will be automatically charged at the interval you select.
  • Ensure your payment details are current to avoid interruptions in your subscription.
  • Price changes will be communicated clearly via email at least 30 days in advance.

Shipping

  • Subscription orders qualify for free standard shipping within Australia.
  • For international subscriptions, standard international shipping rates apply.
  • Subscription orders are shipped according to your selected delivery schedule.

Returns and Exchanges

  • Subscription items follow our standard return and exchange policy. Unopened and unused products can be returned within 30 days of delivery.
  • If you experience issues with your subscription order, contact our customer service team immediately for assistance.

Notifications

  • You will receive email notifications prior to each shipment, allowing you time to make changes to your subscription before dispatch.

Customer Support

Our dedicated customer service team is here to help with any questions or issues regarding your subscription:

  • Email: sales@sayaskin.com
  • Operating Hours: Monday to Friday, 9:00 AM - 5:00 PM (AEST)

Thank you for trusting Saya Skincare for your skincare essentials. We look forward to keeping your routine effortlessly luxurious.