RETURNS / EXCHANGES
Your satisfaction is important to us! We have a 14-day return policy. If you changed your mind or received the incorrect product with your SAYA online purchase or it arrives damaged, simply return the unused product and we will gladly issue a refund/exchange. Returned products must be received unopened/unused and in resalable condition.
Prior to returning your item(s), please email us your order number and the reason for your return request.
We're sorry; return shipping fees are not refundable.
Your return or exchange request will be processed promptly.
Most returns will be processed within 3-5 business days of receipt.\
Most exchanges will be processed within 7-10 business days of receipt and are shipped via Standard Service. Transit time for exchange packages is usually 5-7 business days from the time the exchange is shipped. Business days are from Monday to Friday, excluding holidays. Once received we will send an email confirming the receipt and processing of your return or exchange request.
Unfortunately, we cannot provide refunds for SAYA product purchased at other retailers. Only products purchased on sayaskin.com may be returned for refund.
If you have questions about returns or exchanges, please contact us via email at email@example.com