RETURNS / EXCHANGES

In the very unlikely event that an item you receive is damaged, faulty or incorrect, please contact our team at sales@sayaskin.com. Please quote your name, order number and the reason for the return or exchange.

We have a 14-day return policy from the date you receive your order or pick up in store. For items returned within 14 days, a store credit or a replacement will be issued. 

For all items returned via post, we recommend that you return and prepay via Registered Post. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Saya Skincare Pty Ltd will not be responsible for parcels lost or damaged in transit. 

Returned products must be received unopened/unused.

Once we receive the returned items, we will process your request within 7 business days and you will be notified by email.

If you have purchased our products from another retailer, please refer to their company returns policy and contact them directly.

INTERNATIONAL

International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. Saya has no liability to cover these charges.  We are unable to provide you with the exact amount of the charges as we are not aware what these may be. Your order confirmation details show only the amount collected by Saya Skincare, please contact your local government for specific details. By completing your order you agree to pay all applicable fees. If you refuse or return your order no international shipping charges or fees paid to local government will be refunded.
International Orders are shipped via method selected at checkout.  Delivery time vary but are estimated at 7-14 business days for Priority, depending on your country's customs regulations and procedures. If you don't receive your package within several weeks, check with your local post office and local customs office as they could be holding your package for payment of duties.
Please note, if your item requires re-shipment, delivery fees are to be covered by the customer.

 

AFTERPAY 

Unfortunately, we cannot provide refunds for products purchased with AFTERPAY payment method.  

If you have questions about returns or exchanges, please contact us via email at sales@sayaskin.com