Shipping & Returns
When will my order be shipped if I order between 26th December - 2nd January?
Please allow 3-4 working days for your order to be processed and shipped.
How much does Postage & Handling cost?
We offer free shipping on all Australian orders over $80. Flat rate shipping is available on International orders.
We offer standard and express shipping at flat rates or calculated at checkout.
Once orders are placed, they are not able to be edited, added to or cancelled.
If you place your order over a weekend or on a public holiday it will be processed and sent out the next business day (Monday - Friday).
Once your order is shipped you will receive a confirmation email which will include your Australia Post eParcel consignment number.
International Shipping Disclaimer
International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. Saya has no liability to cover these charges. We are unable to provide you with the exact amount of the charges as we are not aware what these may be. Your order confirmation details show only the amount collected by Saya Skincare, please contact your local government for specific details. By completing your order you agree to pay all applicable fees. If you refuse or return your order no international shipping charges or fees paid to local government will be refunded.
International Orders are shipped via method selected at checkout. Delivery time vary but are estimated at 7-14 business days for Priority, depending on your country's customs regulations and procedures. If you don't receive your package within several weeks, check with your local post office and local customs office as they could be holding your package for payment of duties.
How long will it take for my order to be processed/delivered?
Orders are usually dispatched on the day of order if orders are made by 2pm. Delivery times can be expected to take 1-5 working days. International orders can take up to 10 working days for priority.
If my shipment arrived damaged, what should I do?
Please contact us at our Noosa outlet 07 54424667 immediately and we will provide a full replacement of products.