Shipping

How much will shipping cost?

Free Shipping

We offer free shipping on all Australian orders over $150! 

Australian Shipping

Standard shipping: $10

Express shipping: $15

International Shipping*

We offer Standard and Express Shipping at flat rates or calculated at checkout. Rates are based on weight. Please ensure you are aware of shipping times before making your selection. Standard International will be sent via sea freight (COVID-19 related). We send all international express via AusPost Express. 

We do not currently send to Europe or the United Kingdom.

 

How long will it take?

Australian Domestic

*Due to the second wave of Covid-19 in Victoria, the Government has implemented all essential service businesses to reduce their workforce by 30%. This has impacted Australia Post, Couriers Please and Fastway and while they are all still delivering there will be some delays to this region due to the decreased workforce on the ground.

Usually 1-4 days to areas on the East coast. Please allow for extended delivery times to suburbs on the West coast (up to 2 weeks standard)

New Zealand

Standard: Can take up to 2 months due to COVID-19, however most cases parcels are taking around 30 days. 

AusPost Express: 14-20 days

 

All other international customers

Standard: Can take up to 2 months due to COVID-19, however most cases parcels are taking around 30 days. 

AusPost Express: 14-20 days

 

When will my order be processed?

We endeavour to get all orders out on the same day, however during busy periods such as Christmas and sale periods, this may be stretched out to 2-3 days.  

 

If my products arrive damaged, what should I do?

In the very unlikely cases of this happening, please contact us at sales@sayaskin.com and we will provide a full replacement of products.

 

*International Shipping Disclaimer

International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. Saya has no liability to cover these charges.  We are unable to provide you with the exact amount of the charges as we are not aware what these may be. Your order confirmation details show only the amount collected by Saya Skincare, please contact your local government for specific details. By completing your order you agree to pay all applicable fees. If you refuse or return your order no international shipping charges or fees paid to local government will be refunded. If you don't receive your package within several weeks, check with your local post office and local customs office as they could be holding your package for payment of duties.